We've tried to keep it as simple as possible, but if you're not familiar with terms, such as cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to us, so whether you are new to DrayTEL or a long-time customer, please do take the time to get to know our practices - and if you have any questions, contact us. This is important; we hope you will take time to read it carefully.
Bear in mind, if you are using DrayTEL services on a device or account issued to you by your employer or another organisation, that company likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of any DrayTEL services. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your account owner or administrator. Please check with your employer or account administrator about the policies in place regarding your communications.
We collect information to provide better services to all our customers - from figuring out basic stuff like which pages on our website you visit, to more complex things like which of our services you use the most.
Information we need:
If you have any questions/comments about privacy, you should email us at firstname.lastname@example.org.
We use the data we collect from all our services to provide, maintain, protect and improve these services, to develop new ones and to protect DrayTEL and our customers. We do not sell your data to third parties.
When you contact DrayTEL, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use anonymized information collected from cookies and other technologies, like pixel tags and Google Analytics, to improve your user experience and the overall quality of our services.
We work hard to protect DrayTEL and our customers from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:
We restrict access to personal information to DrayTEL employees, contractors and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, or their contract terminated if they fail to meet these obligations.
We are committed to complying with applicable data protection laws including the Data Protection Act (DPA, 1998), Privacy and Electronic Communications Regulations (PECR, 2003) and the General Data Protection Regulation (GDPR, 2018).
As a Data Controller, we try to be open about our holding and use of your personal data. It also entitles you to find out from us what personal data we hold on you, to have that information corrected or erased if it is inaccurate, and to claim compensation if you can prove you have suffered damage from inaccuracy or breach of security.
For further details about the DPA, PECR and GDPR, please contact Information Commissioner's Office:
Information Commissioner's Office
Telephone: 0303 123 1113 or 01625 545745
Fax: 01625 524510